Frequently Asked Questions

    Date this page was last Updated
    07/15/2013 10:34 PM

    Oils are filled by WEIGHT not volume

    What type of payment methods do you accept?

    We accept credit card payments, direct cash, and electronic checks through PayPal. If you do not have a PayPal account and wish to pay with a personal check or money order, your order will be held for seven (7) days or until the check / money order is cleared through our bank.
    Please mail a copy of your order and payment to:
    Day-Star Candle & Soap Supply
    Stacy Herrod
    320 Robison Rd
    Coldspring, TX 77331

    New SUMMER HOURS of Operation:
    Monday – Friday 10am till 4pm

    SHIPPING
    Day-Star Candle & Soap Supply utilizes the United States Postal Service (USPS) for our shipping needs. ALL domestic packages now include insurance. The cost of insurance is included in the postage fee at checkout.

    DAMAGED SHIPMENTS
    Day-Star is not responsible for packages once they have left our facility. All packages leave our facility well-packaged, in good shape. If you receive a package that has damage to it, you must report it to USPS for a refund. Filing the insurance claim is Customer’s responsibility. We cannot refund any monies for damaged shipments. You can contact USPS at http://www.usps.com

    USPS PRIORITY DELAYS
    Please note that USPS Priority mail does not guarantee a specific delivery time. Usual delivery times are 2-4 days within the US, but if the package is delayed for any reason, this is not something that Day-Star can control. Expect longer ship times with International orders as they have to go through Customs. If you need your order by a specific date, please email Day-Star for other options of delivery.

    PRODUCTS ELIGIBLE FOR RETURN OR EXCHANGE
    Day-Star is not unable to accept returns on any fragrance as once it leaves our possession we cannot guarantee its purity. Products that have been closed out or purchased on sale are not eligible for return. However, due to certain circumstances we may work with you on a return. This is solely up to Day-Star’s discrepancy. Please contact us at info@daystarsupplies.com to discuss the problem.


    • Returns are subject to a 20% restocking fee.

    • Return shipping fees are not reimbursable.

    • Import/Export duties and taxes are not reimbursable.

    CAN I ADD ON OR CHANGE MY ORDER?
    In an effort to expedite order processing time & ship orders ASAP, order processing is automated. Due to the large volume of order add-on & change requests we receive, we have implemented a $5 charge if you request to make any changes to your order. There are many "parts in motion" once an order is received and there are many steps necessary to make a change to an order, so please double check your order carefully before finalizing it


    ORDER CANCELLATIONS / AD & SPECIALS
    In order to expedite orders as quickly and efficiently as possible, we have implemented an Order Cancellation/Change Policy. Any order that is canceled within one (1) hour of Order Date/Time will be free of any Payment Processing Cancellation Fee and/or Restocking Fee. Any order Canceled after the one (1) hour time frame will be assessed a Processing Cancellation Fee of 20% of the subtotal of your order.
    Please be certain of what you are ordering prior to completing your order. If you request a change to your order, we will make every effort to make the adjustment, but cannot guarantee that change requests will be honored due to the fact that we prepare & ship as quickly as possible.
    Orders cannot be canceled or changed so as to take advantage of ads or specials promoted (the 1 hour time-frame does not apply). In fairness to all customers, we will not adjust invoices for discounts and promotions that were not in effect at the time your order was placed.

    AVAILABILITY/STOCK/BACKORDERS
    We make every attempt to keep all products in stock, but we cannot guarantee their availability. Out of stock items will not be back ordered. If any items are out of stock, we will attempt to contact you by e-mail or phone for instructions. At that time you will be given options of choosing alternate items or canceling those items. If we cannot contact you before the end of the next business day, your order will be shipped without those items and you will need to re-order them at a later date.
     
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This page last updated: 07/15/2013 10:34:38 PM